Effective date: October 1, 2026

These Terms and Conditions (“Terms”) govern purchases from and use of www.thechristmasbridge.com, operated by Magicae Matres, LLC, doing business as The Christmas Bridge (“The Christmas Bridge,” “we,” “us” or “our”).

By using the website, placing an order or activating an access code, you agree to these Terms. If you do not agree, please do not use the website, purchase a product or access the guided journey.

1. Eligibility

You must be at least 18 years old or the age of legal majority where you live to place an order, create a customer account or activate the guided journey.

The Christmas Bridge experience is intended to be purchased, initiated and supervised by a parent or legal guardian. Children should not create accounts, make purchases, enter access codes without adult supervision or submit personal information through the website.

2. The Christmas Bridge Experience

A purchase may include:

• A blanket
• A bracelet
• Printed materials or packaging
• An access code
• Access to a private guided digital journey

The physical products and digital journey are sold together as a combined experience unless a product description specifically states otherwise.

Product photographs, colors and packaging are presented as accurately as reasonably possible. The appearance of colors may vary depending on the customer’s screen, lighting and device. We may make minor changes to packaging or presentation that do not materially alter the purchased experience.

3. Orders and Acceptance

Submitting an order is an offer to purchase the products in the order. An automated order-confirmation email acknowledges receipt but does not necessarily mean we have accepted the order.

We may decline or cancel an order when reasonably necessary, including because of:

• Product unavailability
• An incorrect price or product description
• Suspected fraud or unauthorized payment
• Shipping restrictions
• An error affecting inventory or checkout
• Violation of these Terms

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

We may limit quantities purchased by one person, household, account, payment method or shipping address.

4. Prices, Taxes and Payment

Prices are shown in USD unless otherwise stated. Shipping charges, sales taxes and other applicable charges will be shown during checkout before the order is submitted.

Payment is processed by the payment methods available during checkout. Customers represent that they are authorized to use the selected payment method and that the submitted billing information is accurate.

Payment processing is also subject to the terms and privacy practices of the applicable payment provider.

We may correct pricing or description errors. If a correction materially affects an order that has already been submitted, we will contact the purchaser and provide an opportunity to confirm or cancel the order.

5. Shipping and Delivery

Available shipping methods, charges and estimated delivery times are displayed during checkout or described on the website.

Delivery dates are estimates unless expressly identified as guaranteed. Customers are responsible for providing a complete and accurate shipping address. Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility when permitted by law.

If we learn that we cannot ship within the promised period, we will notify the purchaser and provide the choices required by applicable law, which may include accepting a revised shipping date or cancelling for a refund.

We are not responsible for delays caused by events outside our reasonable control, but this does not limit any cancellation or refund rights provided by applicable law.

Customers should inspect packages promptly and report damaged, defective, missing or incorrect items according to our Refund and Return Policy.

6. Access Codes

Each qualifying purchase includes an access code for the private guided journey.

Unless otherwise stated:

• An access code may be successfully entered up to 50 times.
• The code stops providing access after reaching its permitted-use limit.
• The code is intended for the purchaser, gift recipient and their household.
• The code may not be posted publicly, sold separately, commercially distributed or used to provide access to unrelated households or groups.
• Access codes have no cash value.
• An access code does not transfer ownership of the digital content.

We may suspend or deactivate a code when reasonably necessary to address fraud, public distribution, misuse, a return, a refund, a chargeback, a security threat or a violation of these Terms.

If a working code fails before reaching its permitted-use limit, contact us at [customer-service email address]. We may review usage records and provide appropriate assistance.

Customers are responsible for keeping their access codes secure. We are not responsible for uses resulting from a customer voluntarily publishing or distributing a code.

7. Digital Journey License

Activation of an access code grants the authorized household a limited, revocable, nonexclusive, nontransferable license to view and use the guided journey for personal, noncommercial family use.

Customers may not:

• Copy, reproduce or republish the journey
• Record or distribute substantial portions of its text, audio, video or visual content
• Sell, sublicense or commercially display it
• Circumvent access controls
• Attempt to discover or misuse other access codes
• Interfere with the website or its security
• Use automated tools to extract website content
• Use the content to create a competing product or service

All rights not expressly granted remain with The Christmas Bridge or the applicable rights holder.

8. Parent and Guardian Responsibility

The guided journey is designed as a family experience led and supervised by an adult. Parents and guardians are responsible for deciding whether its themes and activities are appropriate for their child and family circumstances.

The Christmas Bridge provides storytelling, family-reflection and ritual content. It is not medical care, mental-health treatment, counseling, therapy, educational assessment or professional advice. It is not a substitute for assistance from a qualified health, mental-health, legal, educational or other professional.

A responsible adult should supervise a child’s use of the blanket, bracelet, website and guided activities and should follow any safety information provided with the products.

9. Returns, Refunds and Cancellations

Returns, refunds, replacements and cancellations are governed by our Refund and Returns Policy, available at [link to policy].

Because the purchase includes protected digital content, ordinary return eligibility may end when the access code is activated or used. This restriction does not eliminate rights concerning products that arrive damaged, defective or incorrect, or any rights that cannot legally be limited.

Customers should review the Refund and Returns Policy before activating the access code.

10. Privacy

Our collection and use of personal information are described in our Privacy Policy, available at https://thechristmasbridge.com/privacy-policy.

By using the website, customers acknowledge that necessary technical information may be processed to operate the store, validate access codes, maintain security and provide the guided journey.

11. Customer Accounts

Customers are responsible for maintaining the confidentiality of their account credentials and for activity occurring through their accounts.

Information provided when creating or using an account must be accurate and current. Contact us promptly if you suspect unauthorized account activity.

We may suspend or close an account that is used fraudulently, threatens website security or materially violates these Terms.

12. Intellectual Property

The Christmas Bridge name, branding, artwork, photographs, designs, written materials, guided journey, website content and other original materials are owned by or licensed to us and are protected by applicable intellectual-property laws.

Purchasing a product does not grant permission to reproduce or commercially use these materials.

Customers may share ordinary photographs of their purchased physical products and personal family experience, provided the sharing does not reproduce substantial protected journey content, disclose access codes or suggest an unauthorized business relationship with us.

13. Website Availability

We make reasonable efforts to keep the website and guided journey available. Temporary interruptions may occur because of maintenance, updates, internet outages, hosting problems, security concerns or circumstances outside our control.

We may update the journey or website when reasonably necessary, provided that an update does not improperly deprive a customer of a material part of the purchased experience.

Internet access and a compatible browser or device are required to use the digital journey. Customers are responsible for their own internet service and equipment.

14. Third-Party Services and Links

The website may use or link to services operated by payment processors, shipping providers, social networks or other third parties.

We do not control third-party websites or services. Their use may be governed by separate terms and privacy policies.

15. Disclaimers

We make reasonable efforts to describe and provide our products accurately.

Except for express promises stated in these Terms, the product description or applicable law, the website, physical products and digital journey are provided on an “as available” basis.

To the fullest extent permitted by law, we disclaim implied warranties that may legally be excluded. Nothing in these Terms excludes warranties, consumer protections or remedies that cannot be waived under applicable law.

16. Limitation of Liability

To the fullest extent permitted by law, The Christmas Bridge will not be liable for indirect, incidental, special, exemplary or consequential damages arising from use of the website, products, access codes or guided journey.

Where liability may legally be limited, our aggregate liability relating to a purchase will not exceed the amount paid for the product giving rise to the claim.

These limitations do not apply where prohibited by law or to liability that cannot legally be limited.

17. Governing Law and Disputes

These Terms are governed by the laws of Tennessee, without regard to conflict-of-law principles, except where another jurisdiction’s consumer-protection laws must apply.

Before filing a formal claim, the customer and The Christmas Bridge agree to make a reasonable good-faith effort to resolve the matter by contacting one another and allowing a reasonable opportunity to respond.

Any legal proceeding that may validly be limited to a particular location will be brought in the appropriate courts serving Cheatham County, TN.

Nothing in this section prevents a customer from exercising rights that cannot legally be restricted.

18. Changes to These Terms

We may update these Terms when our products, services or legal obligations change. Updated Terms will be posted with a revised effective date.

Terms in effect when an order is submitted will generally govern that order, except where a later change is required by law or expressly accepted by the customer.

19. Severability and Waiver

If any provision is found unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

A failure to enforce one provision on one occasion does not waive the right to enforce it later.

20. Contact Information

Questions about these Terms may be sent to:

Magicae Matres, LLC
Doing business as The Christmas Bridge
Email: info@thechristmasbridge.com
Mailing address: 1027 Green Valley Dr, Ashland City, TN 37015
Website: www.thechristmasbridge.com

Effective date: October 1, 2026

The Christmas Bridge (“we,” “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect through www.thechristmasbridge.com, how we use it, when we share it and the choices available to you.

Information We Collect

Information You Provide

We may collect information you provide when you:

• Place or attempt to place an order
• Create or use a customer account
• Contact us for assistance
• Request a return, replacement or refund
• Enter an access code to begin the guided journey

This information may include:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Account username and password
• Products ordered
• Order, shipping and transaction details
• Messages, photographs or other information you send to customer service

Payment Information

Payments are processed by third-party payment providers such as [Stripe, PayPal, WooPayments or other providers actually used].

We do not directly store complete credit-card numbers or card security codes. Payment providers receive and process the information needed to authorize payments, prevent fraud, issue refunds and comply with financial regulations. Their handling of information is governed by their own privacy policies.

Access-Code and Journey Information

When an access code is entered, our system may collect and maintain:

• The access code and its internal record number
• The number of times the code has been used
• The date and time of use
• A randomly generated device identifier
• Internet Protocol address
• Browser and device information, sometimes called a user agent
• The active access-code batch
• Security and administrative records related to code management

We use this information to validate access, maintain the permitted use limit, remember an authorized device, investigate misuse, provide customer support and protect the guided journey.

The system does not require a participant to provide a name, email address or written response while completing the guided journey unless a particular page clearly states otherwise.

Cookies and Similar Technologies

Our website uses cookies and similar technologies necessary to operate the store, shopping cart, checkout, customer accounts and protected journey.

These may include:

• A journey authorization cookie that remembers successful access for approximately 24 hours
• A device-identification cookie that may remain for approximately one year
• WooCommerce cookies that remember cart contents, checkout activity and customer sessions
• WordPress cookies used for account login and site administration
• Cookies used by payment providers for payment processing, security and fraud prevention

Some cookies are essential for the website to function. Blocking them may prevent the shopping cart, checkout, customer account or guided journey from working correctly.

If we add optional analytics or advertising technologies, we will update this policy and provide any consent choices required by applicable law.

How We Use Information

We use personal information to:

• Process and fulfill orders
• Collect payments and issue refunds
• Calculate taxes and shipping charges
• Deliver packages and send order updates
• Provide customer service
• Create and manage customer accounts
• Validate access codes and provide the guided journey
• Track code usage and enforce permitted-use limits
• Detect fraud, abuse and security incidents
• Maintain and improve the website
• Keep business, accounting and tax records
• Enforce our policies and legal rights
• Comply with applicable laws

How We Share Information

We may share information with service providers that help operate the business, including:

• Website and database hosting providers
• WordPress and WooCommerce service providers
• Payment processors
• Shipping carriers and fulfillment providers
• Email-delivery and customer-support providers
• Tax-calculation, accounting and fraud-prevention providers
• Professional advisers such as accountants, insurers and attorneys

These providers receive only the information reasonably needed to perform their services.

We may also disclose information when required by law or when reasonably necessary to protect customers, our business, the website or the rights and safety of others.

We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising based on our current website configuration. If our practices change, we will update this policy and provide any legally required choices.

Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy.

Order and transaction records may be retained for the period needed to fulfill orders, provide support, process returns, maintain tax and accounting records, resolve disputes and meet legal requirements.

Access-code records may be retained for the active life of the code. Code-usage and security records may be retained afterward when reasonably necessary to provide support, prevent misuse, resolve disputes or protect the service.

Customer accounts remain until they are deleted, anonymized or no longer reasonably needed. Some information may remain in backups for a limited period or may be retained when required by law.

Information Security

We use reasonable administrative, technical and organizational safeguards intended to protect personal information. However, no website, database or transmission over the internet can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and access codes and should not publish or distribute them publicly.

Children’s Privacy

The store, checkout, customer accounts and access-code entry are intended for adults. Purchases and access to the guided journey should be initiated and supervised by a parent or legal guardian.

We do not ask children to create accounts, make purchases or submit names, email addresses, home addresses, photographs or other personal information through the guided journey.

If you believe a child has submitted personal information to us without appropriate parental involvement, contact us at info@thechristmasbridge.com so we can review and, where appropriate, delete it.

Your Privacy Choices

Depending on where you live, you may have the right to request:

• Access to personal information we maintain about you
• Correction of inaccurate information
• Deletion or anonymization of eligible information
• A portable copy of certain information
• Restriction of or objection to certain uses
• Withdrawal of consent where processing relies on consent
• Information about categories of data collected and disclosed

Some records may be retained when necessary to complete a transaction, prevent fraud, maintain security, comply with tax or accounting obligations, establish legal claims or meet other legal requirements.

To submit a privacy request, contact [privacy email address]. We may need to verify your identity before completing a request.

Third-Party Websites and Services

The website may link to services operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for the privacy practices of websites or services we do not control.

International Processing

Our service providers may process information in locations outside your state, province or country. When required, appropriate protections will be used for these transfers.

Changes to This Policy

We may update this Privacy Policy as the business, website or legal requirements change. The revised version will be posted on this page with a new effective date.

Material changes may also be communicated through the website or by another appropriate method.

Contact Us

Questions or requests concerning privacy may be sent to:

Magicae Matres, LLC
Doing business as The Christmas Bridge
Email: info@thechristmasbridge.com
Mailing address: 1027 Green Valley Dr, Ashland City, TN 37015
Website: www.thechristmasbridge.com