We want your Christmas Bridge experience to arrive safely and feel special from the moment it is opened. Each purchase includes physical products and access to a private guided journey. Because the digital portion becomes available when the included access code is activated, different conditions apply before and after activation.

Returns Before the Access Code is Used

You may request a return within 30 days after your order is delivered if:

• The access code has not been activated or used.
• The blanket and bracelet are unused, unworn and unwashed.
• All products, printed materials and original packaging are returned.
• The products are in their original condition and suitable for resale.

To begin a return, contact us at info@magicaematres.com with your order number and reason for the return. Please wait for return instructions before mailing anything.

Customers are responsible for return-shipping costs unless the order arrived damaged, defective or incorrect. We recommend using a trackable shipping service. Original shipping charges are not refundable unless the return resulted from our error.

Activated Access Codes

Once an access code has been activated or used, the private guided journey has been delivered and the purchase is no longer eligible for an ordinary return or refund.

This restriction does not affect requests involving damaged, defective or incorrect physical products.

Access-code activity may be verified through our system when a return is requested. Any unused access code associated with an accepted return will be deactivated.

Damaged or Defective Items

Please inspect your order when it arrives. Contact us within seven days of delivery if an item is damaged or defective.

Include:

• Your order number
• A description of the problem
• Clear photographs showing the item and its packaging

If the problem is confirmed, we will arrange an appropriate replacement or refund and cover the necessary return-shipping expense. Activating the access code does not prevent you from reporting a legitimate defect or shipping damage.

Nonreturnable Items

We cannot accept ordinary returns for:

• Items returned without all included components and materials
• Blankets that have been used or washed
• Bracelets that have been worn
• Products showing stains, odors, damage or other signs of use
• Orders with an activated or previously used access code

Cancellations

Orders may be cancelled for a full refund before they enter processing or shipment. Once an order has shipped, it must follow the return process described above.

Contact us at info@magicaematres.com

Refunds

We will inspect your return after receiving it and notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days.

Your bank or card provider may require additional time to post the refund. Gift recipients cannot receive cash refunds; refunds are issued to the original purchaser and original payment method.

Exchanges

If you receive a damaged or defective product, we may offer a replacement instead of a refund. Other exchanges are subject to product availability and the same eligibility conditions as returns.

Contact Us

For cancellations, returns, replacements or questions about this policy, contact:

The Christmas Bridge
Email: info@magicaematres.com